FAQ

  • How can I contact you?
    You can reach us by email at info@lucianal.com . We strive to respond quickly to all requests and appreciate your patience.

  • Can I get a refund on my products?
    Yes, we have a 7-day return policy. You can request a return within 7 days of receiving your item. To be eligible for a refund, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

  • What should I do if my item is defective or damaged?
    Upon receipt of your order, please inspect it immediately. If you find that the item is defective, damaged or incorrect, please contact us at info@lucianal.com as soon as possible so that we can assess the problem and find a solution.

  • Are there any items that cannot be returned?
    Yes, some items cannot be returned, including perishable goods, personalized products, and personal care items. We also do not accept returns on hazardous materials or sale items. If you have questions about a specific item, please contact us.

  • How long does it take to process a refund?
    Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, it will be processed via your original method of payment within 10 business days. Please note that it may take some additional time for your bank or credit card company to post your refund.

  • What if I want to exchange an item?
    The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a new purchase for the desired item.

  • Do you offer international shipping?
    Yes, we offer international shipping. Shipping times and costs may vary depending on the destination. Please see our shipping policy for more details.

  • What if I need to cancel my order?
    If you need to cancel your order, please contact us as soon as possible at info@lucianal.com . We will do our best to accommodate your request, but please note that once the order has been processed, it may not be possible to cancel it.